![]() Next, when I get to the restaurant, there’s no direction on where to pick up, so I went through drive-thru only for them to tell me that my order wasn’t placed and that I needed to wait 10-15 minutes to receive the order. First of all, just within the app, it’s so hard to navigate and find your pending order and it’s status. I ordered my food through this app and it said that it would be ready in around 3 minutes. Maybe other locations are better, but I’d avoid the Tifton, GA location. I was charged and it was in my order history. I then went to cancel my order, but couldn’t. They said I’d have to cancel the order in the mobile app because they couldn’t do it. I handed my food order back to the lady and asked for a refund. I explained that it was a reward and that I didn’t get my reward back the last time. I wasn’t offered a substitute and told if I wanted a drink, I’d have to pay for it. Once again I was very rudely told my milkshake was taken off the order because the ice cream machine was down. This time I used a free milkshake reward with my food order. I also never received the refund (new reward). Very rudely, the lady said their ice cream machine was down so they took it off my order and I’d be refunded. At the window, I was handed my order minus the sundae. At the ordering board, I was told to pull to the window. A couple of weeks ago, I had a reward for a free cheesecake sundae. For the most part, I’ve had good experiences. I’ve ordered from the Checkers app several times in the past.
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